<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">No, you can check out as a guest. However, this will not create an account automatically. If you want to track orders, manage subscriptions or earn rewards, you will need to create an account.</td></tr></tbody></table>

Do I need an account to place an order?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">You can create an account <a href="https://www.origincoffee.co.uk/account/login" target="_blank" rel="noopener noreferrer">here</a>. Once registered, you can use your login details on both the website and the app.</td></tr></tbody></table>

How do I create an account?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65" style="width: 100%;">If you checked out as a guest, an account will not have been created. You can register&#xA0;<a href="https://www.origincoffee.co.uk/account/login" target="_blank" rel="noopener noreferrer">here</a>.<br>&#xA0;If you already have an account but cannot access it, use the password reset option on the same page.<br>&#xA0;If no reset email arrives, there may not be an account linked to that email address.<br>&#xA0;If you still need help, please contact info@origincoffee.co.uk.</td></tr></tbody></table>

I cannot log in to my account or the app

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Yes. You can reset your password using the password reset page. This will send a reset link to the email address linked to your account.</td></tr></tbody></table>

Can I reset my password?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">If you do not receive a reset email, it is likely that you do not have an account set up and may have previously checked out as a guest. You can create an account to get started.</td></tr></tbody></table>

I have not received my password reset email

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">If you notice an issue with your order, please contact our Customer Service team at info@origincoffee.co.uk and we will resolve it for you.</td></tr></tbody></table>

There is an issue with my order in my account

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">You can download the Origin Coffee app from the Apple App Store or Google Play. You can also find download links and more information here: https://www.origincoffee.co.uk/blogs/journal/origin-coffee-app.</td></tr></tbody></table>

How do I download the app?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" class="xl65" style="width: 100%;">You will need an Origin Coffee account to log in.<br>&#xA0;If you already have an account, download the app and sign in with your email and password.<br>&#xA0;If you do not have an account, create one at https://www.origincoffee.co.uk/account/login. Please note that ordering as a guest does not automatically create an account</td></tr></tbody></table>

How do I login to the app?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" class="xl65" style="width: 100%;">The Origin Coffee app is your home for rewards and account management. You can earn points on purchases, shop the full range, manage subscriptions, redeem rewards and stay up to date.<br>&#xA0;The wallet page shows your membership QR code, points balance, coffee dial and tier status.</td></tr></tbody></table>

How does the app work?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Your QR code is your in store membership pass. Scan it when making a purchase and your points will be added automatically. You can find it in the wallet section of the app.</td></tr></tbody></table>

What is the QR code for?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Yes. Ask for a receipt and send a screenshot to info@origincoffee.co.uk. We will add your points for you. Bank transaction screenshots cannot be accepted.</td></tr></tbody></table>

I forgot to scan my QR code at the till, can my points be added afterwards?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">You need 380 points to claim a free coffee or selected hot drink. Check your wallet to see your available rewards. When ordering, show your QR code to the barista and your points will be deducted automatically.</td></tr></tbody></table>

How do I redeem an in-store reward through the app?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Go to the account section in the app and open the rewards tab. From there you can redeem rewards. Any discount codes will need to be copied and applied at checkout or to your subscription.</td></tr></tbody></table>

How do I redeem an online reward through the app?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Go to the account section and select <strong>Manage Subscriptions</strong>. From here you can pause, skip or update your subscription.</td></tr></tbody></table>

How do I manage my subscription through the app?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">After redeeming a reward, you will receive a code. Copy this and apply it to your subscription in the Manage Subscriptions section.</td></tr></tbody></table>

How do I use reward points on a subscription?

Origin Coffee

Account & App

I've made a mistake on my order, can I change it?

What payment methods do you accept?

Why was my payment declined?

Will I receive an order confirmation?

Can I use multiple discount codes on one order?

How do digital gift cards work?

How do I get a copy of my invoice or receipt?

Orders & Payments

How long will my order take to arrive?

How does next day despatch work?

How much is shipping?

Where is my tracking number?

What does letterbox friendly mean?

What happens if I am not at home for my order?

Do you ship internationally?

Shipping & Delivery

What is your returns policy?

How do I return an item?

How long does it take to receive a refund?

What should I do if my item is faulty?

My equipment has arrived faulty, what do I do?

Do I have to pay for return shipping?

What warranty comes with my equipment purchase?

Do you offer servicing or repairs?

Returns & Refunds

How do your coffee subscriptions work?

How long will my subscription take to arrive?

When will I be charged?

What emails will I receive for my subscription?

How do I manage my subscription?

Can I change my coffee, grind or delivery schedule?

Can I update my billing or delivery details?

How do gift subscriptions work, and how do I buy one?

How do I activate my gift subscription?

What coffee do gift subscribers receive?

Subscriptions

What coffee should I choose for espresso?

What coffee should I choose for filter?

What grind size do I need?

Why is my espresso grind so fine?

How should I store my coffee?

How long should I rest my coffee before brewing?

Will my coffee go off?

What is Direct Trade?

Where can I drink Origin Coffee?

How do I serve the Cold Brew Espresso Concentrate?

How long does the Cold Brew Espresso Concentrate last?

Is the Cold Brew packaging recyclable?

Are your capsules compatible with Nespresso machines?

What coffee is in the capsules?

What is the shelf life of the capsules?

How should I store capsules?

Are the capsules recyclable or compostable?

What machines do you recommend for capsules?

Coffee, Cold Brew & Capsules

What is The Circle?

How do I join?

How do I earn and spend points?

What are tiers?

How many points do I earn per tier?

How do I check my point balance?

How do I redeem my points?

How do I use a reward code on a subscription?

Do reward vouchers have a minimum spend?

Can I use more than one discount code at once?

Do my points expire?

What does approved, pending and cancelled status mean?

I placed an order but don't have an account yet, can I claim my points retrospectively?