<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" class="xl65" style="width: 100%;">You can book any of our courses online. Browse our enthusiast courses <a href="https://www.origincoffee.co.uk/collections/home-coffee-courses" target="_blank" rel="noopener noreferrer">here&#xA0;</a>or our professional SCA courses&#xA0;<a href="https://www.origincoffee.co.uk/collections/barista-courses" target="_blank" rel="noopener noreferrer">here</a>. Choose your course and use the Book now option on the product page to view available dates, times and locations.<br>You can also view all scheduled sessions on our training calendar <a href="https://www.origincoffee.co.uk/pages/calendar" target="_blank" rel="noopener noreferrer">here</a>.<br><br><ul><li>If the available dates do not suit you, contact our Customer Service team at info@origincoffee.co.uk and we may be able to arrange additional sessions or notify you when new dates are released.</li></ul></td></tr></tbody></table>

How do I book a class or course?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">If you need to reschedule or cancel a booking, contact our Customer Service team as soon as possible at info@origincoffee.co.uk or on 01326 574337. We will do our best to help find an alternative date.</td></tr></tbody></table>

Can I reschedule or cancel my booking?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Courses are held in our dedicated training locations in Cornwall, London, Bristol and Edinburgh. Cornwall sessions take place at The Roastery in Porthleven. London courses are held at our Shoreditch and Southwark locations. The course location is always listed on the product page before booking.</td></tr></tbody></table>

Where are your classes held?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65 " style="width: 100%;">Enthusiast courses are practical sessions designed for home brewers looking to improve their skills. Topics include latte art, espresso, brewing, tasting and roasting.<br><br>SCA professional courses are designed for those working in or entering the coffee industry. They lead to a globally recognised qualification and are available across barista, brewing and sensory modules at different levels.</td></tr></tbody></table>

What is the difference between enthusiast and SCA courses?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65" style="width: 100%;">SCA courses are globally recognised qualifications. We offer barista, brewing and sensory modules at foundation, intermediate and professional levels.<br><br>All courses include certification and the SCA enrolment fee. Training includes both theory and hands-on learning, followed by an assessment.&#xA0;<br><br>When booking, include your SCA number or create one if needed. Enrolment is completed by our trainers and can take up to 5 working days.&#xA0;<br><br>We recommend allowing time between levels.</td></tr></tbody></table>

How does SCA certification work?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Select your course, choose a date and enter your voucher code at checkout. If you need help, contact info@origincoffee.co.uk. Course gift vouchers can be purchased online.</td></tr></tbody></table>

How do I redeem a course gift voucher?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Yes, we offer private and group training sessions. For enquiries, contact our education team at education@origincoffee.co.uk and we will help arrange a session tailored to your needs.</td></tr></tbody></table>

Can I book a private or group session?

Origin Coffee

Courses & Classes

I've made a mistake on my order, can I change it?

What payment methods do you accept?

Why was my payment declined?

Will I receive an order confirmation?

Can I use multiple discount codes on one order?

How do digital gift cards work?

How do I get a copy of my invoice or receipt?

Orders & Payments

How long will my order take to arrive?

How does next day despatch work?

How much is shipping?

Where is my tracking number?

What does letterbox friendly mean?

What happens if I am not at home for my order?

Do you ship internationally?

Shipping & Delivery

What is your returns policy?

How do I return an item?

How long does it take to receive a refund?

What should I do if my item is faulty?

My equipment has arrived faulty, what do I do?

Do I have to pay for return shipping?

What warranty comes with my equipment purchase?

Do you offer servicing or repairs?

Returns & Refunds

Do I need an account to place an order?

How do I create an account?

I cannot log in to my account or the app

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I have not received my password reset email

There is an issue with my order in my account

How do I download the app?

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How does the app work?

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I forgot to scan my QR code at the till, can my points be added afterwards?

How do I redeem an in-store reward through the app?

How do I redeem an online reward through the app?

How do I manage my subscription through the app?

How do I use reward points on a subscription?

Account & App

How do your coffee subscriptions work?

How long will my subscription take to arrive?

When will I be charged?

What emails will I receive for my subscription?

How do I manage my subscription?

Can I change my coffee, grind or delivery schedule?

Can I update my billing or delivery details?

How do gift subscriptions work, and how do I buy one?

How do I activate my gift subscription?

What coffee do gift subscribers receive?

Subscriptions

What coffee should I choose for espresso?

What coffee should I choose for filter?

What grind size do I need?

Why is my espresso grind so fine?

How should I store my coffee?

How long should I rest my coffee before brewing?

Will my coffee go off?

What is Direct Trade?

Where can I drink Origin Coffee?

How do I serve the Cold Brew Espresso Concentrate?

How long does the Cold Brew Espresso Concentrate last?

Is the Cold Brew packaging recyclable?

Are your capsules compatible with Nespresso machines?

What coffee is in the capsules?

What is the shelf life of the capsules?

How should I store capsules?

Are the capsules recyclable or compostable?

What machines do you recommend for capsules?

Coffee, Cold Brew & Capsules

What is The Circle?

How do I join?

How do I earn and spend points?

What are tiers?

How many points do I earn per tier?

How do I check my point balance?

How do I redeem my points?

How do I use a reward code on a subscription?

Do reward vouchers have a minimum spend?

Can I use more than one discount code at once?

Do my points expire?

What does approved, pending and cancelled status mean?

I placed an order but don't have an account yet, can I claim my points retrospectively?