How do I download the app?
You can download the app through this link - here
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Mobile app
How do I login to the app?
Create an account through our website. You can do that – here
What if I already have an account?
Simply login with your existing email.
I can't login to the app?
To log into the app, you must have created an account through origincoffee.co.uk. You may have previously placed an order online, but checked out as a guest. You will need to create a new account. Already have an active account? Simply download the a
I've forgotten my account password?
You can reset your password – here. If you have an account registered with this email address, you’ll receive a password reset within 2 minutes. If you don’t receive the reset invite, there is no account registered to that email. Simply create a new
What is the app used for?
Through the app, you’ll now be able to earn reward points for every purchase you make online and in-store. You’ll also be able to shop our entire online range, manage your subscription, stay up-to date with the latest Origin news, and redeem loyalty
Does this app replace the previous stamp-based system?
Yes. This update will replace the previous stamp collecting system currently in place. In-store customers will be asked to scan a unique QR code connected to their account on each transaction in-store. Once you have enough points, you’ll be able to c
How do the points work?
You’ll earn points for every £1 that you spend. If you start a subscription with us, we’ll upgrade your tier, and you’ll receive more points per purchase – you’ll also get access to exclusive perks and rewards too.
What rewards can I get?
- There are two types of rewards; online and in-store. - Online rewards can be seen - here. - In-store rewards is currently a free hot drink
What is the wallet page?
- This displays your exclusive membership QR code, point balance, coffee dial and tier status.
What is the QR code for?
- Simply scan this everytime you make a purchase in-store, and we'll automatically add points to your account. Save it in your wallet for quick access.
How do I earn points in-store?
- We’ll give you points for every purchase you make in-store. Just scan your QR with the barista each time.
How do I earn points online?
- Points are automatically added to your account for all online purchases.
How do I claim my free in-store coffee?
1. Check your wallet page. 2. Order your drink with the barista. 3. Enjoy
How many points do I need for a free in-store coffee?
- You'll need 360 points to claim a free in-store coffee.
I forgot to scan my QR code at the till, can my points be retrospectively added?
- Yes. Simply ask the barista to print/email your receipt and send a screenshot of that to our Customer Service team on [email protected] and we’ll retrospectively add your points. - Bank account screenshots will not be accepted.
My wallet point balance has not updated?
- Your wallet point balance can take up-to 5 minutes to update.
How do I use my points off an online purchase?
- Visit the rewards page, select your reward, copy the code and use it in the discount field when checking out.
How do I manage my subscription through the app?
- Head to the account section and tap on the Manage Subscriptions tab. Here you’ll be able to pause, skip or modify any active subscriptions.