Ordering

How do I track my order?

- If you click your shipping confirmation email or number in your account page, it will take you directly to the courier’s website. - Alternatively, you can go direct here - Royal Mail Tracking

I can’t login to my account?

- This may because you checked out as a ‘guest’ when placing your order. You’ll need to register for an account which you can do – here. - You may have forgotten your password. If this is the case, you can reset your password – here. - If you are sti

Can I reset my password?

- Simply just head to the password reset page – here. - This will send a reset to the original email address that was registered

I have not received my password reset email?

- If you don’t receive a password reset email, it’s likely that you don’t have an account set up yet and may have checked out as a guest previously. - Simply create an account to get started.

I’ve received the wrong grind size

- If you have received the wrong grind size, please contact our Customer Service team on [email protected] and we’ll resolve this issue for you

There is an error with my order

- If you have an error with your order please contact our Customer Service team on [email protected] and we’ll resolve this issue for you

I’ve made a mistake on my order, can I change it?

- Always call ahead. Orders are processed and sent to the Roastery around 9:00 and 13:00 each day. If you have selected the wrong delivery address or want to change anything on your order, we would advise calling and speaking to our Customer Service