<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>&#xA0;Orders are processed quickly and sent to the Roastery around 09:00 and 13:00 each day, so changes or cancellations are not always guaranteed. If you have made a mistake such as selecting the wrong delivery address or need to update your order, please call our Customer Service team on 01326 574337 as soon as possible. If your order has already been processed or dispatched, you will need to follow our returns process once it arrives.</li></ul></td></tr></tbody></table>

I've made a mistake on my order, can I change it?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>We accept all major debit and credit cards, as well as Apple Pay and Shop Pay. You will see the full list of available payment options at checkout.</li></ul></td></tr></tbody></table>

What payment methods do you accept?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>Payments can be declined for a number of reasons, including incorrect billing details, insufficient funds, or bank security checks. We recommend double checking your details or trying an alternative payment method. If the issue continues, please contact your bank directly.</li></ul></td></tr></tbody></table>

Why was my payment declined?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>Yes. Once your order is successfully placed, you will receive a confirmation email with your order details. If you do not see it within a few minutes, check your spam or junk folder.</li></ul></td></tr></tbody></table>

Will I receive an order confirmation?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>Only <strong>one </strong>promotional code can typically be applied per order unless stated otherwise. Discount codes cannot usually be combined with other offers or promotions.</li></ul></td></tr></tbody></table>

Can I use multiple discount codes on one order?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65" style="width: 100%;"><ul><li>You will receive an email with a voucher for the amount purchased, which can be &#xA3;10, &#xA3;20, &#xA3;50, &#xA3;100 or &#xA3;200. You can either print the email or forward it directly to the recipient.</li></ul>The voucher contains a code that can be entered at checkout to apply the value to an order. Gift cards can only be redeemed on origincoffee.co.uk and cannot be used on subscriptions. They are valid for 12 months.<br><br>To check your balance, please contact our Customer Service team at info@origincoffee.co.uk.</td></tr></tbody></table>

How do digital gift cards work?

How do I get a copy of my invoice or receipt?

Origin Coffee

Orders & Payments

How long will my order take to arrive?

How does next day despatch work?

How much is shipping?

Where is my tracking number?

What does letterbox friendly mean?

What happens if I am not at home for my order?

Do you ship internationally?

Shipping & Delivery

What is your returns policy?

How do I return an item?

How long does it take to receive a refund?

What should I do if my item is faulty?

My equipment has arrived faulty, what do I do?

Do I have to pay for return shipping?

What warranty comes with my equipment purchase?

Do you offer servicing or repairs?

Returns & Refunds

Do I need an account to place an order?

How do I create an account?

I cannot log in to my account or the app

Can I reset my password?

I have not received my password reset email

There is an issue with my order in my account

How do I download the app?

How do I login to the app?

How does the app work?

What is the QR code for?

I forgot to scan my QR code at the till, can my points be added afterwards?

How do I redeem an in-store reward through the app?

How do I redeem an online reward through the app?

How do I manage my subscription through the app?

How do I use reward points on a subscription?

Account & App

How do your coffee subscriptions work?

How long will my subscription take to arrive?

When will I be charged?

What emails will I receive for my subscription?

How do I manage my subscription?

Can I change my coffee, grind or delivery schedule?

Can I update my billing or delivery details?

How do gift subscriptions work, and how do I buy one?

How do I activate my gift subscription?

What coffee do gift subscribers receive?

Subscriptions

What coffee should I choose for espresso?

What coffee should I choose for filter?

What grind size do I need?

Why is my espresso grind so fine?

How should I store my coffee?

How long should I rest my coffee before brewing?

Will my coffee go off?

What is Direct Trade?

Where can I drink Origin Coffee?

How do I serve the Cold Brew Espresso Concentrate?

How long does the Cold Brew Espresso Concentrate last?

Is the Cold Brew packaging recyclable?

Are your capsules compatible with Nespresso machines?

What coffee is in the capsules?

What is the shelf life of the capsules?

How should I store capsules?

Are the capsules recyclable or compostable?

What machines do you recommend for capsules?

Coffee, Cold Brew & Capsules

What is The Circle?

How do I join?

How do I earn and spend points?

What are tiers?

How many points do I earn per tier?

How do I check my point balance?

How do I redeem my points?

How do I use a reward code on a subscription?

Do reward vouchers have a minimum spend?

Can I use more than one discount code at once?

Do my points expire?

What does approved, pending and cancelled status mean?

I placed an order but don't have an account yet, can I claim my points retrospectively?