<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">The Circle is our rewards programme. You earn points on purchases both online and in store. Your tier is based on your activity, and higher tiers earn more points per pound spent.</td></tr></tbody></table>

What is The Circle?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">If you already have an account, you are automatically enrolled. If you are new, simply create an account to start earning points.</td></tr></tbody></table>

How do I join?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">You can earn points by placing orders or completing activities such as referring a friend or following us online. Points can be redeemed for rewards including discount vouchers, products or charitable donations.</td></tr></tbody></table>

How do I earn and spend points?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65" style="width: 100%;">The Circle has two tiers.<ol><li>The Loop is for customers with an account.</li><li>The Core is for active subscribers.</li></ol>&#xA0;Higher tiers earn more points per pound spent</td></tr></tbody></table>

What are tiers?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" class="xl65" style="width: 100%;"><ul><li>The Loop earns 10 points per &#xA3;1 spent.</li><li>The Core earns 15 points per &#xA3;1 spent.</li></ul></td></tr></tbody></table>

How many points do I earn per tier?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Log in to your account and open the rewards section to view your balance.</td></tr></tbody></table><table border="0" cellpadding="0" cellspacing="0" width="1790" style="border-collapse: collapse;width:1343pt;" id="isPasted"><tbody><tr><td height="20" style="color: black; font-size: 15px; font-weight: 400; font-style: normal; text-decoration: none; font-family: &quot;Aptos Narrow&quot;, sans-serif; vertical-align: bottom; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; height: 15pt; width: 100%;"><br></td></tr></tbody></table>

How do I check my point balance?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" class="xl65" style="width: 100%;">Go to the rewards section in your account, select a reward and redeem your points. You will be given a code to use at checkout.<ul><li>Some rewards are not valid on subscription orders and may require a separate purchase.</li></ul></td></tr></tbody></table>

How do I redeem my points?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" style="width: 100%;">After redeeming a reward, copy the code and log in to your account. Open your subscription and apply the code in the discount section.&#xA0;<br><br>Only specific subscription rewards are valid for subscription orders.</td></tr></tbody></table>

How do I use a reward code on a subscription?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Yes. &#xA3;5 and &#xA3;10 vouchers require a minimum spend of &#xA3;20. Subscription rewards and &#xA3;25 gift cards do not have a minimum spend.</td></tr></tbody></table>

Do reward vouchers have a minimum spend?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">No. Only <strong>one </strong>discount code can be used per order.</td></tr></tbody></table>

Can I use more than one discount code at once?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" style="width: 100%;">Yes. Points expire 12 months after your last order or account activity.&#xA0;<br><br>You will receive an email reminder before they expire.</td></tr></tbody></table>

Do my points expire?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65" style="width: 100%;"><ol><li>Approved points are available to spend.</li><li>Pending points are waiting to be approved and usually clear after 14 days.</li><li>Cancelled points are removed, for example if an order is refunded or cancelled.</li></ol></td></tr></tbody></table>

What does approved, pending and cancelled status mean?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Yes. You have 1 month after purchase to create an account and claim your points. After this period, they will expire.</td></tr></tbody></table>

I placed an order but don't have an account yet, can I claim my points retrospectively?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Points may take a short time to appear. If they have not been added after 5 working days, please contact our Customer Service team.</td></tr></tbody></table>

I completed an activity but my point balance hasn't updated?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" class="xl65" style="width: 100%;">Share your referral link with friends. They will receive &#xA3;5 off their first order, and you will earn 500 points once their purchase is complete.<ul><li>Points are added as pending and approved after 7 days. If the order is cancelled or returned, the points will be removed.</li></ul></td></tr></tbody></table>

How does refer a friend work?

Origin Coffee

Rewards

I've made a mistake on my order, can I change it?

What payment methods do you accept?

Why was my payment declined?

Will I receive an order confirmation?

Can I use multiple discount codes on one order?

How do digital gift cards work?

How do I get a copy of my invoice or receipt?

Orders & Payments

How long will my order take to arrive?

How does next day despatch work?

How much is shipping?

Where is my tracking number?

What does letterbox friendly mean?

What happens if I am not at home for my order?

Do you ship internationally?

Shipping & Delivery

What is your returns policy?

How do I return an item?

How long does it take to receive a refund?

What should I do if my item is faulty?

My equipment has arrived faulty, what do I do?

Do I have to pay for return shipping?

What warranty comes with my equipment purchase?

Do you offer servicing or repairs?

Returns & Refunds

Do I need an account to place an order?

How do I create an account?

I cannot log in to my account or the app

Can I reset my password?

I have not received my password reset email

There is an issue with my order in my account

How do I download the app?

How do I login to the app?

How does the app work?

What is the QR code for?

I forgot to scan my QR code at the till, can my points be added afterwards?

How do I redeem an in-store reward through the app?

How do I redeem an online reward through the app?

How do I manage my subscription through the app?

How do I use reward points on a subscription?

Account & App

How do your coffee subscriptions work?

How long will my subscription take to arrive?

When will I be charged?

What emails will I receive for my subscription?

How do I manage my subscription?

Can I change my coffee, grind or delivery schedule?

Can I update my billing or delivery details?

How do gift subscriptions work, and how do I buy one?

How do I activate my gift subscription?

What coffee do gift subscribers receive?

Subscriptions

What coffee should I choose for espresso?

What coffee should I choose for filter?

What grind size do I need?

Why is my espresso grind so fine?

How should I store my coffee?

How long should I rest my coffee before brewing?

Will my coffee go off?

What is Direct Trade?

Where can I drink Origin Coffee?

How do I serve the Cold Brew Espresso Concentrate?

How long does the Cold Brew Espresso Concentrate last?

Is the Cold Brew packaging recyclable?

Are your capsules compatible with Nespresso machines?

What coffee is in the capsules?

What is the shelf life of the capsules?

How should I store capsules?

Are the capsules recyclable or compostable?

What machines do you recommend for capsules?

Coffee, Cold Brew & Capsules

How do I book a class or course?

Can I reschedule or cancel my booking?

Where are your classes held?

What is the difference between enthusiast and SCA courses?

How does SCA certification work?

How do I redeem a course gift voucher?

Can I book a private or group session?

Courses & Classes

What does B Corp certification mean for Origin?

How do I recycle Origin packaging?

What is Origin doing to reduce its environmental impact?

Where can I read your sustainability and impact reports?

Can I recycle coffee at home?

Sustainability & Recycling

How do I become a wholesale partner?

What does wholesale technical support include?

What are your minimum order quantities and lead times for wholesale?

I am an existing wholesale customer, who do I contact for support?

Wholesale & Partnerships