<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" class="xl65" style="width: 100%;">We offer next working day despatch, excluding weekends. UK orders are sent via Royal Mail Tracked 48 as standard, which usually arrives within 2 days from despatch. Subscription orders include free Royal Mail Tracked 48 delivery. This does not apply to one time purchases, even if you have an active subscription.<br>&#xA0;<br>Delivery times are calculated from despatch, not from when the order is placed, so we recommend ordering ahead. While delivery is usually reliable, delays can occasionally occur with couriers and we will contact you if this happens. For more details, please see our shipping page.</td></tr></tbody></table>

How long will my order take to arrive?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>Order before 11:59pm and your coffee will be roasted and despatched the next day, excluding weekends and Bank Holidays. Orders placed after midnight will be despatched the following day. Orders placed after 23:59 on Thursday will be despatched on Monday. For more details, please see our shipping page</li></ul></td></tr></tbody></table>

How does next day despatch work?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" style="width: 100%;"><ul><li>All subscribers receive Royal Mail Tracked 48 delivery free of charge. We offer free Royal Mail Tracked 48 delivery on all UK orders with a basket value of &#xA3;35 under 2kg. Orders over 2kg are sent via DPD free of charge. For more details, please see our shipping page.</li></ul></td></tr></tbody></table>

How much is shipping?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>You can find your tracking number in your shipping confirmation email. This links directly to the courier website where you can check the status of your order. Your tracking number and order history are also available in your account page.</li></ul></td></tr></tbody></table>

Where is my tracking number?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65 " style="width: 100%;">Letterbox friendly sizes are based on Royal Mail guidelines:<br>&#xA0;<ul><li>&#xA0;A single 250g bag is sent as a large letter parcel with a maximum height of 25mm.&#xA0;</li><li>Two 250g bags are sent in packaging designed to fit through most UK letterboxes with a maximum height of 40mm.</li><li>Mixed orders are sent as a small parcel and will arrive in a larger box that will not fit through a letterbox.</li></ul></td></tr></tbody></table>

What does letterbox friendly mean?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">If your order is not letterbox friendly and nobody is available to receive it, you can include delivery instructions or a nominated safe place in your order notes at checkout. We will add this to your order during processing. If delivery is attempted without instructions, the courier will leave a card with details on how to rearrange delivery or collect your parcel from a local depot.</td></tr></tbody></table>

What happens if I am not at home for my order?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Yes. International orders are sent via Royal Mail and must be under 1.75kg in weight. To check if delivery is available to your country, enter your shipping details at checkout. If you have any issues, please contact our Customer Service team at info@origincoffee.co.uk.</td></tr></tbody></table>

Do you ship internationally?

Origin Coffee

Shipping & Delivery

I've made a mistake on my order, can I change it?

What payment methods do you accept?

Why was my payment declined?

Will I receive an order confirmation?

Can I use multiple discount codes on one order?

How do digital gift cards work?

How do I get a copy of my invoice or receipt?

Orders & Payments

What is your returns policy?

How do I return an item?

How long does it take to receive a refund?

What should I do if my item is faulty?

My equipment has arrived faulty, what do I do?

Do I have to pay for return shipping?

What warranty comes with my equipment purchase?

Do you offer servicing or repairs?

Returns & Refunds

Do I need an account to place an order?

How do I create an account?

I cannot log in to my account or the app

Can I reset my password?

I have not received my password reset email

There is an issue with my order in my account

How do I download the app?

How do I login to the app?

How does the app work?

What is the QR code for?

I forgot to scan my QR code at the till, can my points be added afterwards?

How do I redeem an in-store reward through the app?

How do I redeem an online reward through the app?

How do I manage my subscription through the app?

How do I use reward points on a subscription?

Account & App

How do your coffee subscriptions work?

How long will my subscription take to arrive?

When will I be charged?

What emails will I receive for my subscription?

How do I manage my subscription?

Can I change my coffee, grind or delivery schedule?

Can I update my billing or delivery details?

How do gift subscriptions work, and how do I buy one?

How do I activate my gift subscription?

What coffee do gift subscribers receive?

Subscriptions

What coffee should I choose for espresso?

What coffee should I choose for filter?

What grind size do I need?

Why is my espresso grind so fine?

How should I store my coffee?

How long should I rest my coffee before brewing?

Will my coffee go off?

What is Direct Trade?

Where can I drink Origin Coffee?

How do I serve the Cold Brew Espresso Concentrate?

How long does the Cold Brew Espresso Concentrate last?

Is the Cold Brew packaging recyclable?

Are your capsules compatible with Nespresso machines?

What coffee is in the capsules?

What is the shelf life of the capsules?

How should I store capsules?

Are the capsules recyclable or compostable?

What machines do you recommend for capsules?

Coffee, Cold Brew & Capsules

What is The Circle?

How do I join?

How do I earn and spend points?

What are tiers?

How many points do I earn per tier?

How do I check my point balance?

How do I redeem my points?

How do I use a reward code on a subscription?

Do reward vouchers have a minimum spend?

Can I use more than one discount code at once?

Do my points expire?

What does approved, pending and cancelled status mean?

I placed an order but don't have an account yet, can I claim my points retrospectively?