All articles

Subscriptions

How do your coffee subscriptions work?

- Our subscriptions are easy. To get started, simply choose a coffee subscription that suits your tastes. Next, decide how frequently you want to receive the coffee (every week, fortnight or month) and then your preferred grind size. We would always

How much coffee should I get?

- This depends on how many cups of coffee you drink per day and how many coffee drinkers are in your household. Then there are extra considerations like dose size and dialling in that need to be factored in too. On average we would recommend the foll

How long will my subscription take to deliver?

• All subscriptions are despatched next day if ordered before 23.59 (excluding weekends). • All subscriptions are shipped by Royal Mail Tracked 48 delivery which usually takes around 2-3 days.

What countries do you ship to?

- Our subscriptions are limited to UK shores only, we hope to release more European countries in the future.

How do I log into my subscription?

- To manage your subscription, you’ll first need to create an account with us -even if you’ve ordered with us before – as accounts aren’t automatically generated. - To create an account, simply head to the page below and complete your profile > https

When will I be charged for my subscription?

- You will be charged at the set frequency of your subscription

How do I delay my order?

- If your order has already been placed and you have received an order confirmation, changing the frequency or rescheduling the date of your next order will not apply to your latest order. To delay an order that has already been placed, you will need

What communications will I get?

- You will get 3 emails each time your subscription is about to be charged. - The first email will arrive 3 days before your subscription is set to charge. This will notify you of the upcoming payment and give you the opportunity to skip or delay the

How do I update my billing card?

- Login to your account and navigate to the ‘billing information’ tab. Here you can change your payment card details.

How do I change my shipping address?

- To change your subscription address, log into your customer portal here - https://www.origincoffee.co.uk/account/login. Under Account Details, you will find the tab 'Manage My Subscriptions'. - Select the 'Address & payment details' tab to update t

Can I reschedule my subscription?

- Yes. Simply log into your customer portal here https://www.origincoffee.co.uk/account/login and choose a date or frequency that suits you.

Can I swap my subscription?

- Login into your account through the customer portal here  > https://www.origincoffee.co.uk/account/login. - Simply choose a new subscription from the coffee products available.

Can I pause my subscription?

- Login into your account through the customer portal here  > https://www.origincoffee.co.uk/account/login. - If you find yourself with a cupboard full of coffee, or you’re going to be away from home, you can skip one or several subscriptions send da

How do I change my subscription information?

- Login into your account through the customer portal here  > https://www.origincoffee.co.uk/account/login. Click on your subscription in the ‘upcoming orders’ tab. From here you’ll be able to update your next order date, skip an order, or change any

How do I cancel my subscription?

- This can be done anytime, no strings attached. - First login into your account through the customer portal here  > https://www.origincoffee.co.uk/account/login or call our Customer Service team on 01326 574337. - We'll ask you to complete an exit s

How do gift subscriptions work?

1. Choose your preferred frequency and the duration of the gift subscription - https://www.origincoffee.co.uk/products/gift-coffee-subscription. 2. We will organise a gift card to be sent to the shipping address on the order. 3. If you want the card

How do I activate my gift subscription?

- All information on how to activate the subscription is included in a gift card that is sent to the shipping address on the order. - To redeem, you should simply scan the QR code or visit the website URL and select the prepaid subscription that is w

What coffee do gift subscribers receive?

- Gift subscribers will receive the same coffee as our weekly feature subscription, which changes every week. - We will try not to send the same coffee in a month, however there could be times when supply will mean we'll repeat coffees. - This is a 2

Will I get two different coffees, if I order two or more units from the feature coffee subscription?

- No. Our current process works with one feature coffee being allocated for each week. This means that if you order more than one unit of feature coffee, you'll get the same product. - There may be times over the year where due to supply chain issues