<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65" style="width: 100%;">Subscriptions are simple to set up. Choose a coffee that suits your taste, select how often you would like to receive it and pick your preferred grind size. We recommend whole beans for freshness, but ground coffee is also available.<br>&#xA0;<br>Our coffees are roasted to taste great across different brew methods, from espresso to cafetiere.<br>&#xA0;<br> As a guide, based on a 15g filter dose or 18g espresso dose:<ul><li>1 x 250g bag makes approximately 13 to 16 cups</li><li>2 x 250g bags make approximately 26 to 32 cups</li><li>3 x 250g bags make approximately 39 to 48 cups</li><li>1 x 1kg bag makes approximately 52 to 64 cups</li></ul></td></tr></tbody></table>

How do your coffee subscriptions work?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" style="width: 100%;">Orders placed before 23:59 are despatched the next working day, <strong>excluding</strong> weekends. All subscriptions include complimentary Royal Mail Tracked 48 delivery.</td></tr></tbody></table>

How long will my subscription take to arrive?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">You will be charged automatically based on your selected delivery frequency, whether weekly, fortnightly or monthly.</td></tr></tbody></table>

When will I be charged?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65" style="width: 100%;">You will receive three emails for each order:<ol><li>A reminder three days before your subscription renews, giving you time to skip or reschedule</li><li>An order confirmation once the order is processed</li><li>A shipping confirmation with tracking details</li></ol></td></tr></tbody></table>

What emails will I receive for my subscription?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65" style="width: 100%;">Log in to your account and use the&#xA0;<strong>Manage Subscription</strong> option to access the customer portal. You can also access this via the app.<br><br>If you cannot log in, try resetting your password or creating an account, as guest checkouts do not create accounts automatically.</td></tr></tbody></table>

How do I manage my subscription?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Yes. All changes can be made in the subscription portal. You can swap your coffee, update your grind size, change your delivery frequency or reschedule upcoming orders. You can also skip deliveries or delay future orders.</td></tr></tbody></table>

Can I change my coffee, grind or delivery schedule?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65 " style="width: 100%;">Yes. You can update your payment method in the Billing Information section.<br>&#xA0;<br>To change your delivery address, use the subscription management area rather than your main account details, as these are managed separately.</td></tr></tbody></table>

Can I update my billing or delivery details?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" style="width: 100%;">Gift subscriptions are prepaid and can be sent to a recipient.&#xA0;<br><br>Choose your frequency and duration, and we will send a gift card to the delivery address. You can also send it directly to the recipient and include a gift note.</td></tr></tbody></table>

How do gift subscriptions work, and how do I buy one?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" style="width: 100%;">Follow the instructions on the gift card. Scan the QR code or visit the URL provided, select the subscription and enter the unique code at checkout.&#xA0;<br><br>You will be asked to add a payment method to activate the subscription, but no charge will be taken.</td></tr></tbody></table>

How do I activate my gift subscription?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Gift subscriptions follow our Feature coffee, which changes regularly. We aim not to repeat the same coffee within a month, although this can occasionally happen depending on availability.</td></tr></tbody></table>

What coffee do gift subscribers receive?

Origin Coffee

Subscriptions

I've made a mistake on my order, can I change it?

What payment methods do you accept?

Why was my payment declined?

Will I receive an order confirmation?

Can I use multiple discount codes on one order?

How do digital gift cards work?

How do I get a copy of my invoice or receipt?

Orders & Payments

How long will my order take to arrive?

How does next day despatch work?

How much is shipping?

Where is my tracking number?

What does letterbox friendly mean?

What happens if I am not at home for my order?

Do you ship internationally?

Shipping & Delivery

What is your returns policy?

How do I return an item?

How long does it take to receive a refund?

What should I do if my item is faulty?

My equipment has arrived faulty, what do I do?

Do I have to pay for return shipping?

What warranty comes with my equipment purchase?

Do you offer servicing or repairs?

Returns & Refunds

Do I need an account to place an order?

How do I create an account?

I cannot log in to my account or the app

Can I reset my password?

I have not received my password reset email

There is an issue with my order in my account

How do I download the app?

How do I login to the app?

How does the app work?

What is the QR code for?

I forgot to scan my QR code at the till, can my points be added afterwards?

How do I redeem an in-store reward through the app?

How do I redeem an online reward through the app?

How do I manage my subscription through the app?

How do I use reward points on a subscription?

Account & App

What coffee should I choose for espresso?

What coffee should I choose for filter?

What grind size do I need?

Why is my espresso grind so fine?

How should I store my coffee?

How long should I rest my coffee before brewing?

Will my coffee go off?

What is Direct Trade?

Where can I drink Origin Coffee?

How do I serve the Cold Brew Espresso Concentrate?

How long does the Cold Brew Espresso Concentrate last?

Is the Cold Brew packaging recyclable?

Are your capsules compatible with Nespresso machines?

What coffee is in the capsules?

What is the shelf life of the capsules?

How should I store capsules?

Are the capsules recyclable or compostable?

What machines do you recommend for capsules?

Coffee, Cold Brew & Capsules

What is The Circle?

How do I join?

How do I earn and spend points?

What are tiers?

How many points do I earn per tier?

How do I check my point balance?

How do I redeem my points?

How do I use a reward code on a subscription?

Do reward vouchers have a minimum spend?

Can I use more than one discount code at once?

Do my points expire?

What does approved, pending and cancelled status mean?

I placed an order but don't have an account yet, can I claim my points retrospectively?