<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65 " style="width: 100%;">B Corp certification means our social and environmental performance has been independently assessed against high standards of transparency and accountability by B Lab.<br><br>We first became certified in 2020, and our most recent score is 95.6, well above the qualifying threshold of 80. This reflects decisions made across our supply chain, including fairer pay for producers, more responsible farm practices and lower impact roasting and transport.<br><br>You can read more here: https://www.origincoffee.co.uk/pages/b-corp-certified-coffee-roasters</td></tr></tbody></table>

What does B Corp certification mean for Origin?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" class="xl65" style="width: 100%;">All of our coffee bags are fully recyclable. They can be recycled at soft plastic collection points, which are available at many supermarkets, or through commercial waste services such as First Mile.<br>&#xA0;<ul><li>For full details on how to recycle each component, visit: <a href="https://www.origincoffee.co.uk/pages/recyclin">https://www.origincoffee.co.uk/pages/recyclin</a>g</li></ul></td></tr></tbody></table>

How do I recycle Origin packaging?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" class="xl65" style="width: 100%;">As a certified B Corp, we are committed to reducing our environmental impact and improving over time. This includes setting Net Zero targets aligned with the Science Based Targets initiative, using renewable electricity, roasting on lower emission Loring roasters and prioritising lower carbon logistics.<br><br>We also source coffee through Direct Trade, building long term relationships with producers and supporting fair pay and sustainable farming practices.<br><br>Find out more here:<br><a href="https://www.origincoffee.co.uk/pages/sustainability" target="_blank" rel="noopener noreferrer">Sustainability at Origin</a><br><a href="https://www.origincoffee.co.uk/pages/direct-trade" target="_blank" rel="noopener noreferrer">Direct Trade</a></td></tr></tbody></table>

What is Origin doing to reduce its environmental impact?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65 " style="width: 100%;">We publish annual reports that include our carbon footprint and wider impact data.<ul><li>You can access the latest reports here: <a href="https://www.origincoffee.co.uk/pages/reports">https://www.origincoffee.co.uk/pages/reports</a></li><li>You can also learn more about our overall impact here: https://www.origincoffee.co.uk/pages/impact</li></ul></td></tr></tbody></table>

Where can I read your sustainability and impact reports?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Most used coffee grounds can be added to home compost or food waste collections where available. Coffee packaging should be recycled according to local guidance or via soft plastic collection points.</td></tr></tbody></table>

Can I recycle coffee at home?

Origin Coffee

Sustainability & Recycling

I've made a mistake on my order, can I change it?

What payment methods do you accept?

Why was my payment declined?

Will I receive an order confirmation?

Can I use multiple discount codes on one order?

How do digital gift cards work?

How do I get a copy of my invoice or receipt?

Orders & Payments

How long will my order take to arrive?

How does next day despatch work?

How much is shipping?

Where is my tracking number?

What does letterbox friendly mean?

What happens if I am not at home for my order?

Do you ship internationally?

Shipping & Delivery

What is your returns policy?

How do I return an item?

How long does it take to receive a refund?

What should I do if my item is faulty?

My equipment has arrived faulty, what do I do?

Do I have to pay for return shipping?

What warranty comes with my equipment purchase?

Do you offer servicing or repairs?

Returns & Refunds

Do I need an account to place an order?

How do I create an account?

I cannot log in to my account or the app

Can I reset my password?

I have not received my password reset email

There is an issue with my order in my account

How do I download the app?

How do I login to the app?

How does the app work?

What is the QR code for?

I forgot to scan my QR code at the till, can my points be added afterwards?

How do I redeem an in-store reward through the app?

How do I redeem an online reward through the app?

How do I manage my subscription through the app?

How do I use reward points on a subscription?

Account & App

How do your coffee subscriptions work?

How long will my subscription take to arrive?

When will I be charged?

What emails will I receive for my subscription?

How do I manage my subscription?

Can I change my coffee, grind or delivery schedule?

Can I update my billing or delivery details?

How do gift subscriptions work, and how do I buy one?

How do I activate my gift subscription?

What coffee do gift subscribers receive?

Subscriptions

What coffee should I choose for espresso?

What coffee should I choose for filter?

What grind size do I need?

Why is my espresso grind so fine?

How should I store my coffee?

How long should I rest my coffee before brewing?

Will my coffee go off?

What is Direct Trade?

Where can I drink Origin Coffee?

How do I serve the Cold Brew Espresso Concentrate?

How long does the Cold Brew Espresso Concentrate last?

Is the Cold Brew packaging recyclable?

Are your capsules compatible with Nespresso machines?

What coffee is in the capsules?

What is the shelf life of the capsules?

How should I store capsules?

Are the capsules recyclable or compostable?

What machines do you recommend for capsules?

Coffee, Cold Brew & Capsules

What is The Circle?

How do I join?

How do I earn and spend points?

What are tiers?

How many points do I earn per tier?

How do I check my point balance?

How do I redeem my points?

How do I use a reward code on a subscription?

Do reward vouchers have a minimum spend?

Can I use more than one discount code at once?

Do my points expire?

What does approved, pending and cancelled status mean?

I placed an order but don't have an account yet, can I claim my points retrospectively?