Origin Coffee

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>We are sorry to hear that. Please contact our Customer Service team at info@origincoffee.co.uk or on 01326 574337, Monday to Friday 09:00 to 17:00, and we will get it sorted. For faulty goods, we will arrange collection using our own courier. Please have your order number and email address ready to help us process your request quickly.</li></ul></td></tr></tbody></table>

My equipment has arrived faulty, what do I do?

Returns & Refunds

I've made a mistake on my order, can I change it?

What payment methods do you accept?

Why was my payment declined?

Will I receive an order confirmation?

Can I use multiple discount codes on one order?

How do digital gift cards work?

How do I get a copy of my invoice or receipt?

Orders & Payments

How long will my order take to arrive?

How does next day despatch work?

How much is shipping?

Where is my tracking number?

What does letterbox friendly mean?

What happens if I am not at home for my order?

Do you ship internationally?

Shipping & Delivery

What is your returns policy?

How do I return an item?

How long does it take to receive a refund?

What should I do if my item is faulty?

Do I have to pay for return shipping?

What warranty comes with my equipment purchase?

Do you offer servicing or repairs?

Do I need an account to place an order?

How do I create an account?

I cannot log in to my account or the app

Can I reset my password?

I have not received my password reset email

There is an issue with my order in my account

How do I download the app?

How do I login to the app?

How does the app work?

What is the QR code for?

I forgot to scan my QR code at the till, can my points be added afterwards?

How do I redeem an in-store reward through the app?

How do I redeem an online reward through the app?

How do I manage my subscription through the app?

How do I use reward points on a subscription?

Account & App

How do your coffee subscriptions work?

How long will my subscription take to arrive?

When will I be charged?

What emails will I receive for my subscription?

How do I manage my subscription?

Can I change my coffee, grind or delivery schedule?

Can I update my billing or delivery details?

How do gift subscriptions work, and how do I buy one?

How do I activate my gift subscription?

What coffee do gift subscribers receive?

Subscriptions

What coffee should I choose for espresso?

What coffee should I choose for filter?

What grind size do I need?

Why is my espresso grind so fine?

How should I store my coffee?

How long should I rest my coffee before brewing?

Will my coffee go off?

What is Direct Trade?

Where can I drink Origin Coffee?

How do I serve the Cold Brew Espresso Concentrate?

How long does the Cold Brew Espresso Concentrate last?

Is the Cold Brew packaging recyclable?

Are your capsules compatible with Nespresso machines?

What coffee is in the capsules?

What is the shelf life of the capsules?

How should I store capsules?

Are the capsules recyclable or compostable?

What machines do you recommend for capsules?

Coffee, Cold Brew & Capsules

What is The Circle?

How do I join?

How do I earn and spend points?

What are tiers?

How many points do I earn per tier?

How do I check my point balance?

How do I redeem my points?

How do I use a reward code on a subscription?

Do reward vouchers have a minimum spend?

Can I use more than one discount code at once?

Do my points expire?

What does approved, pending and cancelled status mean?

I placed an order but don't have an account yet, can I claim my points retrospectively?

I completed an activity but my point balance hasn't updated?

How does refer a friend work?

Rewards

How do I book a class or course?

Can I reschedule or cancel my booking?

Where are your classes held?

What is the difference between enthusiast and SCA courses?

How does SCA certification work?

How do I redeem a course gift voucher?

Can I book a private or group session?

Courses & Classes

What does B Corp certification mean for Origin?

How do I recycle Origin packaging?

What is Origin doing to reduce its environmental impact?

Where can I read your sustainability and impact reports?

Can I recycle coffee at home?

Sustainability & Recycling

How do I become a wholesale partner?

What does wholesale technical support include?

What are your minimum order quantities and lead times for wholesale?

I am an existing wholesale customer, who do I contact for support?

Wholesale & Partnerships

My equipment has arrived faulty, what do I do?Updated 12 days ago