<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">We accept returns of equipment and merchandise within 14 days of purchase. Items must be unused and in their original packaging. Non-faulty items must be returned at your own cost and you will need to provide proof of return.</td></tr></tbody></table>

What is your returns policy?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted" class="fr-table-selection-hover"><tbody><tr><td height="20" class="xl65" style="width: 100%;">Equipment or merchandise should be returned unused and in its original packaging within 14 days of purchase to:<ul><li>&#xA0;Origin Coffee Ltd, The Roastery, Penhallow, Truro, Cornwall TR4 9NF.</li></ul>Please include your order number and email address with your return. Full details can be found on our Shipping and Returns page.</td></tr></tbody></table>

How do I return an item?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>Once your return has been received and checked, we will process your refund back to your original payment method. Processing times may vary depending on your bank or payment provider but usually taken 3-5 working days.</li></ul></td></tr></tbody></table>

How long does it take to receive a refund?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>Please contact our Customer Service team at info@origincoffee.co.uk or on 01326 574337 and we will help resolve the issue. For faulty goods, we will arrange collection using our own courier, so you will need to be available for a nominated collection.</li></ul></td></tr></tbody></table>

What should I do if my item is faulty?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;"><ul><li>We are sorry to hear that. Please contact our Customer Service team at info@origincoffee.co.uk or on 01326 574337, Monday to Friday 09:00 to 17:00, and we will get it sorted. For faulty goods, we will arrange collection using our own courier. Please have your order number and email address ready to help us process your request quickly.</li></ul></td></tr></tbody></table>

My equipment has arrived faulty, what do I do?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">For non-faulty items, return shipping costs are your responsibility.&#xA0;<br><br>For faulty goods, we will arrange collection at no cost to you.</td></tr></tbody></table>

Do I have to pay for return shipping?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">Coffee equipment is covered by the manufacturer&#x2019;s warranty, which varies by brand and product.&#xA0;<br><br>You can find specific warranty details on the product page or in the documentation included with your item. If you experience a fault, please contact our Customer Service team and we will help resolve it.</td></tr></tbody></table>

What warranty comes with my equipment purchase?

<p>&#xA0;</p><table border="0" cellpadding="0" cellspacing="0" width="1790" id="isPasted"><tbody><tr><td height="20" style="width: 100%;">If you have an issue with equipment purchased from us, please contact our Customer Service team and we will advise on the best next steps, including any manufacturer servicing or repair options.</td></tr></tbody></table>

Do you offer servicing or repairs?

Origin Coffee

Returns & Refunds

I've made a mistake on my order, can I change it?

What payment methods do you accept?

Why was my payment declined?

Will I receive an order confirmation?

Can I use multiple discount codes on one order?

How do digital gift cards work?

How do I get a copy of my invoice or receipt?

Orders & Payments

How long will my order take to arrive?

How does next day despatch work?

How much is shipping?

Where is my tracking number?

What does letterbox friendly mean?

What happens if I am not at home for my order?

Do you ship internationally?

Shipping & Delivery

Do I need an account to place an order?

How do I create an account?

I cannot log in to my account or the app

Can I reset my password?

I have not received my password reset email

There is an issue with my order in my account

How do I download the app?

How do I login to the app?

How does the app work?

What is the QR code for?

I forgot to scan my QR code at the till, can my points be added afterwards?

How do I redeem an in-store reward through the app?

How do I redeem an online reward through the app?

How do I manage my subscription through the app?

How do I use reward points on a subscription?

Account & App

How do your coffee subscriptions work?

How long will my subscription take to arrive?

When will I be charged?

What emails will I receive for my subscription?

How do I manage my subscription?

Can I change my coffee, grind or delivery schedule?

Can I update my billing or delivery details?

How do gift subscriptions work, and how do I buy one?

How do I activate my gift subscription?

What coffee do gift subscribers receive?

Subscriptions

What coffee should I choose for espresso?

What coffee should I choose for filter?

What grind size do I need?

Why is my espresso grind so fine?

How should I store my coffee?

How long should I rest my coffee before brewing?

Will my coffee go off?

What is Direct Trade?

Where can I drink Origin Coffee?

How do I serve the Cold Brew Espresso Concentrate?

How long does the Cold Brew Espresso Concentrate last?

Is the Cold Brew packaging recyclable?

Are your capsules compatible with Nespresso machines?

What coffee is in the capsules?

What is the shelf life of the capsules?

How should I store capsules?

Are the capsules recyclable or compostable?

What machines do you recommend for capsules?

Coffee, Cold Brew & Capsules

What is The Circle?

How do I join?

How do I earn and spend points?

What are tiers?

How many points do I earn per tier?

How do I check my point balance?

How do I redeem my points?

How do I use a reward code on a subscription?

Do reward vouchers have a minimum spend?

Can I use more than one discount code at once?

Do my points expire?

What does approved, pending and cancelled status mean?

I placed an order but don't have an account yet, can I claim my points retrospectively?