Origin Coffee

<p>- Your points will expire 12 months after your last online order</p>

- Your points will expire 12 months after your last online order

Will my points expire?

Rewards

How do I download the app?

How do I login to the app?

What if I already have an account?

I can't login to the app?

I've forgotten my account password?

What is the app used for?

Does this app replace the previous stamp-based system?

How do the points work?

What rewards can I get?

What is the wallet page?

What is the QR code for?

How do I earn points in-store?

How do I earn points online?

How do I claim my free in-store coffee?

How many points do I need for a free in-store coffee?

I forgot to scan my QR code at the till, can my points be retrospectively added?

My wallet point balance has not updated?

How do I use my points off an online purchase?

How do I manage my subscription through the app?

Mobile app

How long will my order take to arrive?

How does next day despatch work?

How much is shipping?

Where is my tracking number?

What does letterbox friendly mean?

What happens if I am not at home for my order?

Do you ship internationally?

Shipping

How do I track my order?

I can’t login to my account?

Can I reset my password?

I have not received my password reset email?

I’ve received the wrong grind size

There is an error with my order

I’ve made a mistake on my order, can I change it?

Ordering

How do your coffee subscriptions work?

How much coffee should I get?

How long will my subscription take to deliver?

What countries do you ship to?

How do I log into my subscription?

When will I be charged for my subscription?

How do I delay my order?

What communications will I get?

How do I update my billing card?

How do I change my shipping address?

Can I reschedule my subscription?

Can I swap my subscription?

Can I pause my subscription?

How do I change my subscription information?

How do I cancel my subscription?

How do gift subscriptions work?

How do I activate my gift subscription?

What coffee do gift subscribers receive?

Will I get two different coffees, if I order two or more units from the feature coffee subscription?

Subscriptions

What coffee should I buy for espresso?

What coffee should I buy for filter?

Why is my espresso coffee ground so fine?

What grind size do I need?

What is Direct Trade?

Who roasts my coffee?

Where can I drink Origin Coffee?

Is your coffee Fairtrade?

How should I store my coffee?

What is my ideal rest time?

Will my coffee go off?

Are your coffee bags recyclable?

Are your pods compatible with all Nespresso machines?

What brewing recipe should I use for filter?

What brewing recipe should I use for espresso?

Coffee

How do digital gift cards work?

Do you sell in-store gift cards?

How do gift subscription cards work?

How do enthusiast gift course vouchers work?

Can I include a gift message in with my order?

Gifts

What is The Circle?

How do I join?

How do I earn points?

What are tiers?

How do the points work per tier?

How do subscribers use their reward code?

How do I check my point balance?

How do I redeem my points?

What does approved, pending and cancelled status mean?

I placed an order but don’t have an account yet, can I claim my points retrospectively?

I completed an activity but my point balance hasn’t updated?

How does refer a friend work?

Can I use two discount codes at once?

Is there an order threshold for reward vouchers?

Will my points expire?Updated a year ago